General

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”, “Customer”, “You”) use of the QandAHome (“Provider”, “we”, “the Company”, “us”, “our”) website located at the domain name www.qandahome.co.za (“the Website”). “Products” and “Furniture” shall mean all items including services presently being sold by QandAHome including but not limited to furniture, mattresses, household accessories, décor products, duvets, and pillows. In any event, these Terms and Conditions govern the supply of any product ordered by you on the website. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Disclaimer

QandAHome reserves the right to classify certain products as overweight or large items. Please review the shipping cost in your shopping cart before completing your purchase, as shipping fees are subject to change. QandAHome reserves the right to amend delivery/shipping costs at any time without prior notice.

Product weight and dimensions are manually measured by QandAHome and may vary slightly from the actual product specifications. While we strive for accuracy, QandAHome will not be held liable for any discrepancies in measurements or any resulting loss.

Shipping costs are non-refundable in cases where product weight or size differs from the stated measurements due to manual measurement errors.

For further clarification, please contact us before placing your order.

Conditions of Sale

Conditions of Sale

  1. Payment Terms
    • Full payment is required before delivery.
    • Accepted payment methods: cash, credit cards, or bank-guaranteed cheques.
  2. Lay-by Agreements
    • Lay-by purchases must be collected within 6 months.
    • If not collected within this period, prices may be subject to change, or the goods may be resold to cover costs.
  3. Ownership & Repossession
    • Ownership of goods transfers to the purchaser only after full payment has been received.
    • If full payment is not made after delivery, the seller reserves the right to repossess the goods at any time.
    • Repossession does not relieve the purchaser of their financial obligations under this agreement.
    • Any extension of payment terms does not affect the seller’s rights under this agreement.
  4. Price Adjustments
    • Prices are subject to revision in the event of a legitimate error made by the salesperson.
  5. Returns & Exchanges
    • Special orders and sale items are non-refundable and cannot be exchanged.
    • Submitting a return request does not guarantee a refund. Each return will be reviewed on a case-by-case basis, and the seller reserves the right to approve or deny refunds based on the product’s condition and compliance with the return policy.
  6. Delivery Conditions
    • Goods must be paid for before delivery, and delivery drivers are instructed not to proceed without prior payment.
    • In cases of non-payment leading to re-delivery, the purchaser will be responsible for additional delivery charges.
    • The seller will make every effort to deliver on the expected date, but does not accept liability for any damages or losses resulting from delays.
    • If delivery is delayed beyond the estimated date, the purchaser must issue a written demand, allowing the seller 14 days to fulfill the order before cancellation is considered.
  7. Acceptance of Delivery & Storage Charges
    • The purchaser agrees to accept delivery within 7-10 working days from the date the goods arrive at the seller’s facility.
    • If delivery is not accepted within this period, the seller may charge a storage fee of 4% of the selling price per month.

By proceeding with a purchase, the purchaser acknowledges and agrees to these terms and conditions.